Returns Policy

We accept returns within 30 days of purchase under the following conditions:

1. Eligibility for Returns:

   • Items must be in their original, unused, and unopened condition.
   • Returns are only accepted for products purchased directly through Anese.co or AneseSkin.com.
   • Products purchased through third-party retailers or other platforms are not eligible for returns.

2. Damaged or Defective Items:

   • Damaged items are not eligible for returns.
   • If you received a damaged product, please reach out to our Customer Service team at [email protected] for assistance. We will be happy to provide you with a replacement.
     
     

3. Return Address: Please send eligible returns to the following address:

   Anese 711 E. 9th Place, Unit B Los Angeles, CA 90021

    

4. Return Shipping:

   • Customers are responsible for the shipping costs of returning items.
   • We recommend using a trackable shipping method to ensure safe delivery. Anese is not responsible for returns lost in transit.

Refunds

Once we receive your returned item, our team will inspect it to confirm it meets our return eligibility criteria. If approved:

• Refunds will be issued to the original payment method used at checkout.
• Please allow 5-10 business days for the refund to reflect in your account, depending on your financial institution.

Contact Us

If you have any questions about your return, or if you need assistance with damaged items, please don’t hesitate to contact us at:

• Email: [email protected]
  
  

Thank you for choosing Anese. We’re here to help and ensure you have the best possible experience with our products!